How working in hospitality makes you a better human.

, ,

If you have ever worked in hospo, then you already have these four traits.

More than 70% of us through the ages have had a stint in the hospitality world, if you are one of them then no doubt you have cleaned up someones spillage/spew, been a customers children’s ‘Auntie waitress’ and copped an outrageous temper from a customer all in the first ten minutes of your Saturday night shift.

How does this make you a better human, we have given four examples of how this makes you a better person.

#1 Patience

Working in hospitality provides you with plenty of life lessons, the one that comes straight to my mind is patience, patience is possibly the one trait that got me through my hospitality journey.

When you are standing with a pen and paper and you have asked the table if they are all ready to order, but you have that one that asks you every single question about the menu testing your skills, so you go in great detail of the special dishes you know will be awesome because you secretly love them yourself. 35 minutes later you are still standing painfully answering every single question fired at you to only realize when you have finished she drops the I’m not eating bomb, this my friends is when you are biting your own jaw so hard you feel like your bottom set is popping out your forehead.

believe me when i say i have plenty more examples, patience is possibly the first thing you learn and master.

#2 Politeness

Politeness is up there with the best of them, in the hospitality industry you are told that every single customer is the first, so over my few years politeness got me doing all sorts, from opening doors for the slightly older generation that couldn’t do it them selves, crossing customers over the road, holding someone else’s baby while they get the nappy changing gear out, only to learn later that you have been handed the little white wrapped up ball of shit to dispose of. Even when you have that one customer that just instantly didn’t like you from the start for absolutely no reason what so ever, you have to put on the plastic smile to the bitch that has made your shift feel like you have died and gone to hell.

Politeness is a trait that will most certainly be strengthened when working in the hospitality industry.

 

#3 Cleanliness

Okay, this one is a huge one. In my time the amount of times I’d watch the table leave, so you head on over with your cloth to realize you picked up the wrong tool, what’s really needed was to hire the local councils bin truck and back that shit into the restaurant, hire a fork lift and throw the entire table in the back wholesale.

Yes this does sound like I’m having a huge rant, that is because i am. For years i would tell myself who leaves knives and forks all over the table and not resting nicely together sitting at 5 ‘o’ clock, and why do we have disgusting orange tipped ear buds sitting in an empty wineglass, Grandma’s snotty hanky resting on the seat and just to finish it off nicely, a home made jigsaw of thousands of torn napkins and coasters to organize.

Cleanliness now flows through my life, and its the first thing i maintain when eating out, even to the point where when we are all finished eating, i find myself compiling the empty plates together building my version of the tower of Pisa finished off with a concentrated wipe of the table. All the waiter has to do is swing by and grab the stack, happy days.

#4 Confidence

I started my customer service skills from a very young age when i got my first job at a local butchers at 11 years old, so i have had customer service confidence in me from the beginning. But what i have seen from working with others is that confidence grows, I have hired some great staff in the past some of which i watched transform from a scared quiet person, into a blossomed fun confident individual ready to take on the world. This is a stand out trait for me to watch happen every day.

When you walk behind the bar with over 80 people staring at you all waiting to be served, there really is no place to hide other than take a huge deep breath, smile and go for gold.

Written by Danny Simmonds